Refunds and Returns

(1) Introduction

We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers irrespective of your geographical location.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) We receive the returned product within 14 days following the date of purchase of the product;
(b) The returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) You comply with the returns procedure set out below; and
(d) None of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must: contact us in writing within 7 days of delivery of the product(s) either by email to or by post to 72 Hair, Unit 1 The Enterprise Centre, Cranborne Road EN6 3DQ

Products returned under this policy must be sent using the returns label to:

72 Hair Ltd
Unit 1 Enterprise Centre
Cranborne Road
Potters Bar

(a) All orders will include a Royal Mail returns slip in the box
(b) Please attach the returns label to the sealed box
(c) Return box to any post office
(d) Make sure to get a proof of postage
(e) As long as product is unopened and unused (complies with our policy) a refund will be issued

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) Food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
(b) DVDs, CDs and other audio or video or audio-visual recordings;
(c) Computer software (whether on CD-ROM, DVD-ROM or otherwise);
(d) Newspapers, periodicals, magazines or similar products;
(e) Toiletries and cosmetics;
(f) Any product made to your specification;
(g) Any product made to order;
(h) Any product personalised or adapted for you;
(i) Gift vouchers.

(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges whether or not the item was purchased with Free Postage and Packaging options and not and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) We will not refund or exchange the product;
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) About us

Our full name is 72 Hair Ltd
Our company registration number is 10187877
Our email address is
Our VAT number is 241715329

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