FAQs

Q: Are 72 Hair products suitable for all hair types?

A: 72 Hair has been created to give every client the same perfect result, no matter what your hair texture and type is.

Q: Can the 72 Hair smoothing treatment be applied to hair that has been chemically relaxed?

A: Yes, our smoothing treatment is designed to protect and repair hair, so can be used afterwards to replenish and rejuvenate.

Q: Will I lose my curl if I have this treatment?

A: No don’t worry, our treatment is not designed to change the structure of your hair – purely condition and eliminate frizz. Your hair will become more manageable and healthier.

Q: Should I colour my hair before or after the 72 Hair treatment?

A: It’s better to apply the colour before having the treatment so that the colour is locked in. Having the treatment after will enhance the vibrancy of the colour. If you can’t colour beforehand, wait at least seven days after treatment to colour.

Q: Can I use any aftercare shampoo and conditioner?

A: We recommend you use our Nourishing Shampoo or intense Moisture Shampoo and Hydrating Conditioner to help prolong the service and encourage strength and shine post treatment.

Q: When can I wash my hair after the treatment?

A: We would encourage you to not wash your hair for the first 72 hours after the treatment. However, if you have curly hair and want to keep more of the curl then wash out after 24 hours. The longevity may be affected.

Q: Is it OK to go in the sun after my treatment?

A: Of course! We want you to enjoy your life with perfect hair. We have designed an anti- frizz cream that is infused with a unique UV protector and a Thermo Shield.

Q: How long will the results last for?

A: The longevity depends on your lifestyle. It usually lasts for up to 12 weeks. We encourage using our mask fortnightly to promote to prolong your perfect hair.

Q: When will I receive my online order? 

A: We endeavour to send out all orders for the next working day using Royal Mail 24 signed for service, however circumstances beyond our control may lead to a delay in delivery.

Any orders placed after 3pm will be processed the next working day. Orders placed after 3pm Friday or on weekends (including Bank Holidays) will be processed on the next working day.

If you have not received your order after 5 working days, please contact us and we will do our best to trace your parcel.

Q: What if I want to return a product?

A: We hope you’ll love your products, but occasionally customers do wish to return a product. You may return an unopened, and unused product to us within 30 days.

Please email us within 7 days of delivery of your order, to info@72hair.com

Return your product to:

72 Hair Ltd

Unit 1 Enterprise Centre

Cranborne Road

Potters Bar

Hertfordshire

EN6 3DQ

Please ensure you get a proof of posting receipt from the Post Office. We will refund the full price of any product returned using the above steps, excluding the return postage cost. We will refund the amount using the same method you used to pay for your product, within 30 days of receiving your return.